Data. Dashboards. Audits. Connecting campaigns, CRM and customer experience.
2018 is the year of the Audience Plan. As data becomes an asset in the balance sheet, organisations will think differently about funding marketing and measuring success.
People don’t magically know you are there, and or what you are offering. Communicate and campaign to win hearts, minds and purchases.
Designing content in an interactive world is vastly different from traditional flat, 2D design. 20 years of old school doesn’t beat 5yrs of new interfaces and technologies.
Data planning and management is critical to capability and customer experience. Get your data sorted, safe and ready.
Behind every word is its meaning and an expectation. If your audience cant work it out or you don’t deliver the expectation, then forget about establishing trust, building a relationship or anything remotely commercial.
Stop building and managing your media plans and budgets with three different suppliers who are motivated to sell you their plan. Get an integrated plan that outlines the role of each media in achieving your goals.
Optimising Creative, Media, Search, Landing Pages, websites and customer experiences. If you aren’t optimising then you could be reducing costs by 50% or driving leads and revenue by 300% more.
We are both present in the physical and utilising the digital. We need to create the right experience to combine and leverage both – at the right time.
Social media is just that – social. You need to ensure your brand is presented and engaged appropriately within each and every social media that your target audiences are engaged in.
Form + Function. Style & Substance. Ensure your experiences deliver the brand promise through the product, channel, communication and interaction. Gestures. Sounds. Sights. Smells.
No one ever asked people if they wanted a dishwasher. And when they did people said “it would be faster just to wash them myself – all this loading and unloading”. Be sure you know who you are asking, what you are asking, and who will benefit. Research is only as good as the researcher and hence, experience counts.